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[Important Notice] Beware of Phishing Scams

2026/05/21
[Important Notice] Beware of Phishing Scams.

If you receive an email or message (WhatsApp, SMS, email, etc.) purporting to be from our group of hotels that includes any of the following, it may be an attempt to direct you to a phishing site or gain unauthorized access. Do not click any URLs in the message or open any attachments; please delete the message promptly.

“Content you do not recognize”

“A request to re-enter reservation information”

“A request to enter credit card information,” etc.

Please note that our group of hotels will never ask customers for their credit card numbers or request payment via such messages.

(What is phishing?)

Phishing refers to sending emails that falsify the sender and directing recipients to fake websites in order to steal sensitive information such as credit card numbers and account information (user IDs and passwords).

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【IMPORTANT】Beware of Suspicious Emails and Messages Impersonating Our Hotel or Online Travel Agencies

Thank you very much for your continued patronage and warm support of Hotel Gracery Shinjuku.

We are writing to inform you that we have recently confirmed incidents where fraudulent messages impersonating our hotel and Booking.com are being sent to customers. These messages are being distributed through messaging apps such as WhatsApp and contain unauthorized URL links that may redirect recipients to malicious phishing sites (fraudulent websites).

Please be advised that neither our hotel nor Booking.com will ever contact guests directly through messaging apps such as WhatsApp regarding reservation details or credit card information. Should you receive any suspicious message of this nature, we strongly urge you not to click on or access any URL links included in such messages, in order to protect yourself from potential fraud.

We sincerely apologize for any anxiety or inconvenience this situation may have caused our valued guests. We kindly ask for your continued vigilance and caution regarding this matter.

May 8, 2026

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Nighttime entrance lock

For the safety of our guests, the main entrance will be locked from late at night to early in the morning.
Guests can enter by tapping room key on the sensor by the automatic door.
If you have not checked in or need assistance, please use the intercom the front desk.

【Locking time】0:00〜6:00

Thank you for your understanding and cooperation.

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Wifi router rental service

Hotel Gracery Shinjuku offers wifi router rental service for customer.

Deposit for ¥10,000 and only cost ¥2200 can rent wifi router during your stay.

It is very convenient for your traveling.

Please contact Front Desk for further information.

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