【IMPORTANT】Beware of Suspicious Emails and Messages Impersonating Our Hotel or Online Travel Agencies
Thank you very much for your continued patronage and warm support of Hotel Gracery Shinjuku.
We are writing to inform you that we have recently confirmed incidents where fraudulent messages impersonating our hotel and Booking.com are being sent to customers. These messages are being distributed through messaging apps such as WhatsApp and contain unauthorized URL links that may redirect recipients to malicious phishing sites (fraudulent websites).
Please be advised that neither our hotel nor Booking.com will ever contact guests directly through messaging apps such as WhatsApp regarding reservation details or credit card information. Should you receive any suspicious message of this nature, we strongly urge you not to click on or access any URL links included in such messages, in order to protect yourself from potential fraud.
We sincerely apologize for any anxiety or inconvenience this situation may have caused our valued guests. We kindly ask for your continued vigilance and caution regarding this matter.
May 8, 2026
