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[IMPORTANT INFORMATION]ABOUT MOBILE BATTERY USE

There have been increasing reports of mobile batteries emitting smoke or catching fire, both in Japan and overseas. To ensure the safety and comfort of all our guests, we kindly ask for your cooperation regarding the use of mobile batteries in guest rooms, as outlined below:
* Please refrain from charging mobile batteries when you are away from the room.
* When charging portable electronic devices using a mobile battery, or when charging the mobile battery using an in-room power outlet, please avoid placing it near windows with direct sunlight or on flammable surfaces such as beds and sheets.
* To minimize the risk of fire or malfunction, please use mobile batteries only in locations where you can regularly monitor their condition.
If any of the above situations are observed during room cleaning while you are staying with us, our staff may, for safety reasons, move the mobile battery to another location or stop the charging process.
We appreciate your understanding and cooperation.

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[Important Notice] Beware of Phishing Scams

2026/05/21
[Important Notice] Beware of Phishing Scams.

If you receive an email or message (WhatsApp, SMS, email, etc.) purporting to be from our group of hotels that includes any of the following, it may be an attempt to direct you to a phishing site or gain unauthorized access. Do not click any URLs in the message or open any attachments; please delete the message promptly.

“Content you do not recognize”

“A request to re-enter reservation information”

“A request to enter credit card information,” etc.

Please note that our group of hotels will never ask customers for their credit card numbers or request payment via such messages.

(What is phishing?)

Phishing refers to sending emails that falsify the sender and directing recipients to fake websites in order to steal sensitive information such as credit card numbers and account information (user IDs and passwords).

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【IMPORTANT】Beware of Suspicious Emails and Messages Impersonating Our Hotel or Online Travel Agencies

Thank you very much for your continued patronage and warm support of Hotel Gracery Shinjuku.

We are writing to inform you that we have recently confirmed incidents where fraudulent messages impersonating our hotel and Booking.com are being sent to customers. These messages are being distributed through messaging apps such as WhatsApp and contain unauthorized URL links that may redirect recipients to malicious phishing sites (fraudulent websites).

Please be advised that neither our hotel nor Booking.com will ever contact guests directly through messaging apps such as WhatsApp regarding reservation details or credit card information. Should you receive any suspicious message of this nature, we strongly urge you not to click on or access any URL links included in such messages, in order to protect yourself from potential fraud.

We sincerely apologize for any anxiety or inconvenience this situation may have caused our valued guests. We kindly ask for your continued vigilance and caution regarding this matter.

May 8, 2026

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Nighttime entrance lock

For the safety of our guests, the main entrance will be locked from late at night to early in the morning.
Guests can enter by tapping room key on the sensor by the automatic door.
If you have not checked in or need assistance, please use the intercom the front desk.

【Locking time】0:00〜6:00

Thank you for your understanding and cooperation.

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Wifi router rental service

Hotel Gracery Shinjuku offers wifi router rental service for customer.

Deposit for ￥10,000 and only cost ￥2200 can rent wifi router during your stay.

It is very convenient for your traveling.

Please contact Front Desk for further information.

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